Self-service terminal market status survey and development prospect analysis report

2023-2026 self-service terminal market status survey and development prospect analysis report 

The self-service terminal is based on the system design concept of "24-hour self-service", which can alleviate the problem of excessive flow of people in the traditional business hall, make up for the lack of the original business hours, avoid the troubles of customers handling business in the business hall, and make customers feel relaxed, convenient and considerate service.

The self-service terminal of the business hall is an extension and supplement to the service of the business hall. In the financial industry, users can conduct account inquiry, self-service transfer, statement printing, supplementary registration, and self-service loss reporting; In the communication industry, users can enter their phone numbers through the terminal to self-service the operation of basic services such as mobile phone stop (re)machine, phone bill inquiry and printing, bill payment, invoice printing, caller ID, GPRS; You can also buy a mobile phone card with a password top-up slip. Through value-added development, other value-added services such as commodity purchase can also be realized through supporting equipment. The equipment has the advantages of saving personnel costs, reducing operating costs, 24-hour continuous work, error-free operation, etc., and can be placed in telecommunications business halls, toll collection points, stations, docks, airports, large shopping malls and other public places.

Self-service terminals have had typical application cases in major fields, such as ATMs (self-service deposit and withdrawal machines) in the banking industry, APM (self-service payment machines) in the power industry, AFC (automatic ticket vending system) in the rail transit industry, etc., and in China, the number of self-service terminals in the banking industry is the largest, occupying most of the market share of self-service terminals.

With the continuous improvement of domestic consumption level, China's banking industry has significantly accelerated the pace of expansion and innovation, and increased the investment of ATMs and other monetary self-service equipment, which has promoted the rapid growth of the connected ATM market. The number of ATMs in China continues to rise, and the number of ATMs in China has reached 1,128,600 units. In terms of region, in recent years, the ATM market in Western Europe and North America has become saturated, and due to economic fluctuations, the growth rate is significantly lower than the global average. The Asia-Pacific region, especially China, has gradually become the main driver of ATM market growth, and the proportion of ATM usage in the Asia-Pacific region has exceeded 50%.

Because the ATM industry is a combination of technology-intensive, knowledge-intensive and capital-intensive, the industry entry barriers are high, so the concentration of the industry is high. For a long time, NCR, Diebold, WincorNixdorf have occupied most of the global ATM market share, and NCR's market share in the global ATM field has occupied the first place for many consecutive years. Since Diebold and WincorNixdorf reached an acquisition agreement to form a new company, DieboldNixdorf, the new company has replaced NCR as the world's largest ATM manufacturer.

According to the "2022-2026 Self-service Terminal Market Status Survey and Development Prospect Analysis Report" released by Hangzhou CEI Zhisheng Market Research Co., Ltd., self-service terminals have had typical application cases in major fields, such as ATMs (self-service deposit and withdrawal machines) in the banking industry, APMs (self-service payment machines) in the power industry, AFC (automatic ticket vending system) in the rail transit industry, etc., and in China, the number of self-service terminal applications in the banking industry is the largest. It accounts for the vast majority of the market share of kiosks. From the perspective of subdivided products, the current ATM industry is relatively mature, but due to the particularity of the financial industry, the entry barriers of the ATM industry are high, there are less than 30 professional ATM manufacturers in China, the degree of competition is not obvious enough, and the relationship between customers and production enterprises is stable. In other self-service fields, the barriers to entry are slightly lower, and there are more domestic production enterprises, but the brandiness of the industry is particularly obvious in the self-service terminal industry, that is, with a better brand, better market recognition, it has a wide range of customer groups.

APM multimedia self-service payment system is more widely used in the electricity market. APM multimedia self-service payment system is a new product developed for the power industry to improve service quality, APM multimedia self-service payment system is the self-service payment of electricity, prepaid meter card self-recharge, self-service history query, multimedia business publicity query, self-service printing functions into one, compatible with a variety of magnetic cards, radio frequency cards, for all kinds of payers to provide an easy, convenient, fast, safe and reliable payment environment.

In the power industry, self-service terminals were just applied in 2007, and the number of high-end self-service terminal equipment in that year was only 100, and in just a few years, it has grown to nearly 4,300 units, basically increasing exponentially every year. After years of launch, the growth of demand for self-service terminals in the power industry has slowed down to about 18,400 units.